GO Sports Wiki

Under ‘Terms & Conditions’, which the player agrees and signs when registering, is the following paragraph on GO Kickball’s Refund Policy:

 

You acknowledge that you understand and agree to GO Kickball LLC's Refund Policy as stated herein. You agree to the Refund Policy that you are only permitted a FULL refund (minus $2.95 transactional bank fees) for registration fees paid if you request the refund MORE THAN one (1) week in advance of the respective season's original registration close date and time. You are permitted a half (50 percent) refund (minus $2.95 transactional bank fees) for registration fees paid if you request the refund LESS THAN one (1) week prior to the respective season's original registration close date and time. Once the respective registration has closed, NO REFUNDS are provided and any potential future credits or discounts related to a refund request are at the discretion of GO Kickball LLC based upon the circumstances of the request. Additionally, you acknowledge and agree that GO Kickball LLC may at any time and without advanced notice change game dates, game times and game locations when deemed necessary to facilitate and execute games.

 

 

 

In essence, the refund policy is:

 

All refunds have $2.95 transactional bank fees deducted.

 

Until last week of registration - 100% refund

 

Last week of registration - 50% refund

 

After registration closes - 0% refund

 

At your discretion, after registration closes, you can:

• Give credit or discount towards future season

 

If t-shirt order has been placed:

• Give 75% credit towards future season

 

Exceptions:

• If a market/league has cancelled through no fault of player, 100% refunds are given.

• If player is extremely adverse or dissatisfied towards refund policy, for public relations, negotiate a refund.

 

 

How to handle and request a refund?  

 

QUICK AND EASY WITH “REQUEST A REFUND” ON WEBBUZZ – CITY VIEW PAGE! 

 

 

Refunds are handled by the Market Director as soon as possible after notification by the player primarily for good customer service and secondly, to avoid a player filing a claim with their credit card company for dissatisfied reasons.

 

The first option for the Market Director is to offer a player credit for a future season. In this case, you can issue the player credit and notify finance@gokickball.com to delete current registration. However, if player definitely wants a refund, inform player what refund will be according to the Refund Policy and that this credit should appear on their statement within 5-7 business days.  In order for them to receive this credit within 5-7 business days, please process refund request right away as follows:

 

Go to Webbuzz, City View page, on right side is  ‘Request A Refund’. (Detailed instructions are found on GO Sports Wiki, document “Appendix VI - Request A Refund Instructions 081813”)

 

 

Processing of Refunds 

 

Refunds are processed immediately depending upon time of submittal and quantity. Confirmation emails will be returned to you after your submittal and refund processing. It is your responsibility to notify player(s) of their refunds.

 

 

Recording of Refunds in Webbuzz Sales Tracker

 

Once a refund has been processed through our merchant account and completed in the Refund Manager system, the transaction is automatically recorded in Webbuzz under your Market/Season/League/Sales Tracker. The total refund amount is entered in the Sales Tracker, which automatically deducts the amount from your Total Sales. The player’s registration is then deleted if requested.

 

You can view this Sales Tracker anytime to see your refund transactions, Total Sales, Net Sales, Base Price, # of Registrants, # of Players, Total Credits, and Avg Price/Player.  Simply go to Season, League, hit ‘manage’, at far left, half way down, is ‘Sales Tracker’, click ‘view’ and you can see any leagues financial records. All refunds or additions will be shown here.

 

In some cases, you may not have a viable league for a given season and most players are refunded and some may want to be moved to an active league. The funds in the cancelled league remaining from the players that moved are then transferred over to the active league in the refund or transfer process. If not, any remaining revenue is automatically picked up when the monthly revenue is appropriated to the markets.